In February 2025, the Azerbaijan Energy Regulatory Agency (AERA) received a total of 786 appeals, both directly and through the Ministry of Energy, concerning consumer rights protection, the supply of electricity, heat and natural gas, and other matters. Of these appeals, 622 were related to electricity supply, including 139 of informational nature. There were 108 appeals regarding natural gas supply, with 19 of them being informational. The Agency received 42 appeals regarding heat supply, including 6 of informational nature. Meanwhile, 14 appeals concerned other issues.
Out of the appeals received, 338 were investigated and responded by the Agency, 9 appeals were forwarded to the relevant institution for further consideration and action. Currently, 282 appeals are under consideration. Seventy-four of the 166 informational appeals were expressions of gratitude for resolved issues.
During the reporting period, commissioning certificates were issued for electrical units installed in 12 new and reconstructed facilities, including those with increased capacity and updated power supply schemes, which had been granted permission for use. Operational clearance was granted for industrial gas facilities constructed under 40 approved projects. At the same time, inspection of the technical condition of 10 electricity billing meters took place with participation of representatives from Azerenerji OJSC and Azerishiq OJSC.
Meanwhile, 77 administrative offense cases were examined under the relevant articles of the Code of Administrative Offenses of the Republic of Azerbaijan, falling under the Agency’s competence, and decisions were taken to impose administrative disciplinary actions.
Additionally, 93 control measures were conducted to inspect the technical operation of electrical installations, compliance with safety regulations and utilization of electricity.
Two control measures were carried out to inspect the technical operation of heating installations, compliance with safety regulations and the use of heat.
Seventy-six control measures were implemented to ensure adherence to “Gas Usage Rules,” efficient utilization of gas, reliable operation of gas facilities and compliance with other regulatory acts.
During the reporting period, the Agency evaluated the professional knowledge of 90 electrotechnicians and personnel responsible for electrical facilities at 33 enterprises. The assessment focused on technical operation rules and safety, with methodological assistance provided to the relevant individuals.
