In the second quarter of 2026, the Azerbaijan Energy Regulatory Agency (AERA) received a total of 3,173 appeals, both directly and through the Ministry of Energy, concerning consumer rights protection, the supply of electricity, heat and natural gas, and other matters. Of these appeals, 2,774 were related to electricity supply, including 492 of informational nature. There were 354 appeals regarding natural gas supply, with 39 of them being informational. The Agency received a total of 14 appeals regarding heat supply, including 1 of informational nature. Meanwhile, 31 appeals concerned other issues, with 1 of them being informational.
Out of the appeals received, 2033 were investigated and responded by the Agency (55 appeals were forwarded to the relevant institution for further consideration and action), and 11 appeals were executed jointly with the Ministry of Energy. Currently, 596 appeals are under consideration. Some 294 of the 533 informational appeals were expressions of gratitude for resolved issues.
Commissioning certificates were issued for electrical units installed in 34 new and reconstructed facilities, as well as those with increased capacity and updated power supply schemes, which had been granted permission for use. Operational clearance was granted for industrial gas facilities constructed under 75 approved projects. At the same time, inspection of the technical condition of 36 electricity billing meters took place with participation of representatives from Azerenergy OJSC and Azerishig OJSC.
A total of 116 administrative offense cases were examined under the relevant articles of the Code of Administrative Offenses of the Republic of Azerbaijan, falling under the Agency’s competence. Of these, administrative disciplinary actions were imposed in 108 cases, and proceedings were terminated in 8 cases.
Additionally, 271 control measures were conducted to inspect the technical operation of electrical installations, compliance with safety regulations, and utilization of electricity.
A total of 212 control measures were implemented to ensure adherence to “Gas Usage Rules,” efficient utilization of gas, reliable operation of gas facilities, and compliance with other regulatory acts.
During the reporting period, the Agency carried out professional knowledge assessments regarding technical operation and safety regulations, covering 316 electrotechnical staff members and individuals responsible for electrical facilities at 95 enterprises. Following the assessments, recommendations were issued to strengthen professional knowledge, and methodological guidance was provided to the relevant individuals.
