In the third quarter of 2026, the Azerbaijan Energy Regulatory Agency (AERA) received a total of 4,920 appeals, both directly and through the Ministry of Energy, concerning consumer rights protection, the supply of electricity, heat and natural gas, and other matters. Of these appeals, 4,459 were related to electricity supply, including 817 of informational nature. There were 409 appeals regarding natural gas supply, with 38 of them being informational. The Agency received a total of 9 appeals regarding heat supply, including 2 of informational nature. Meanwhile, 43 appeals concerned other issues, with 2 of them being informational.
Out of the appeals received, 3,342 were investigated and responded by the Agency (78 appeals were forwarded to the relevant institution for further consideration and action), and 16 appeals were executed jointly with the Ministry of Energy. Currently, 703 appeals are under consideration. Some 410 of the 859 informational appeals were expressions of gratitude for resolved issues.
Commissioning certificates were issued for electrical units installed in 31 new and reconstructed facilities, as well as those with increased capacity and updated power supply schemes, which had been granted permission for use. Operational clearance was granted for industrial gas facilities constructed under 94 approved projects. At the same time, inspection of the technical condition of 53 electricity billing meters took place with participation of representatives from Azerenergy OJSC and Azerishig OJSC.
A total of 64 administrative offense cases were examined under the relevant articles of the Code of Administrative Offenses of the Republic of Azerbaijan, falling under the Agency’s competence. Of these, administrative disciplinary actions were imposed in 63 cases, and proceedings were terminated in 1 case.
Additionally, 234 control measures were conducted to inspect the technical operation of electrical installations, compliance with safety regulations, and utilization of electricity.
A total of 184 control measures were implemented to ensure adherence to “Gas Usage Rules,” efficient utilization of gas, reliable operation of gas facilities, and compliance with other regulatory acts.
During the reporting period, the Agency carried out professional knowledge assessments regarding technical operation and safety regulations, covering 239 electrotechnical staff members and individuals responsible for electrical facilities at 88 enterprises. Following the assessments, recommendations were issued to strengthen professional knowledge, and methodological guidance was provided to the relevant individuals.
