In September 2026, the Azerbaijan Energy Regulatory Agency (AERA) received a total of 1,372 appeals, both directly and through the Ministry of Energy, concerning consumer rights protection, the supply of electricity, heat and natural gas, and other matters. Of these appeals, 1,212 were related to electricity supply, including 290 of informational nature. There were 150 appeals regarding natural gas supply, with 16 of them being informational. The Agency received a total of 2 appeals regarding heat supply. Meanwhile, 8 appeals concerned other issues, including 1 of informational nature.
Out of the appeals received, 514 were investigated and responded by the Agency (4 appeals were forwarded to the relevant institution for further consideration and action), and 4 appeals were executed jointly with the Ministry of Energy. Currently, 547 appeals are under consideration. Some 152 of the 307 informational appeals were expressions of gratitude for resolved issues.
Commissioning certificates were issued for electrical units installed in 12 new and reconstructed facilities, as well as those with increased capacity and updated power supply schemes, which had been granted permission for use. Operational clearance was granted for industrial gas facilities constructed under 39 approved projects. At the same time, inspection of the technical condition of 28 electricity billing meters took place with participation of representatives from Azerenergy OJSC and Azerishig OJSC.
A total of 16 administrative offense cases were examined under the relevant articles of the Code of Administrative Offenses of the Republic of Azerbaijan, falling under the Agency’s competence. Of these, administrative disciplinary actions were imposed in 15 cases, and proceedings were terminated in 1 case.
Additionally, 66 control measures were conducted to inspect the technical operation of electrical installations, compliance with safety regulations, and utilization of electricity.
Fifty-five control measures were implemented to ensure adherence to “Gas Usage Rules,” efficient utilization of gas, reliable operation of gas facilities, and compliance with other regulatory acts.
During the reporting period, the Agency carried out professional knowledge assessments regarding technical operation and safety regulations, covering 79 electrotechnical staff members and individuals responsible for electrical facilities at 37 enterprises. Following the assessments, recommendations were issued to strengthen professional knowledge, and methodological guidance was provided to the relevant individuals.
