In the third quarter of 2025, the Azerbaijan Energy Regulatory Agency (AERA) received a total of 3,558 appeals, both directly and through the Ministry of Energy, concerning consumer rights protection, the supply of electricity, heat and natural gas, and other matters. Of these appeals, 3,236 were related to electricity supply, including 504 of informational nature. There were 251 appeals regarding natural gas supply, with 36 of them being informational. The Agency received a total of 14 appeals regarding heat supply, including 6 of informational nature. Meanwhile, 57 appeals concerned other issues, with 10 of them being informational.
Out of the appeals received, 2,432 were investigated and responded by the Agency (42 appeals were forwarded to the relevant institution for further consideration and action), and 13 appeals were executed jointly with the Ministry of Energy. Currently, 557 appeals are under consideration. Among the 556 informational appeals, 245 were expressions of gratitude for resolved issues.
Commissioning certificates were issued for electrical units installed in 46 new and reconstructed facilities, including those with increased capacity and updated power supply schemes, which had been granted permission for use. Operational clearance was granted for industrial gas facilities constructed under 152 approved projects. At the same time, inspection of the technical condition of 48 electricity billing meters took place with participation of representatives from Azerenergy OJSC and Azerishig OJSC.
A total of 162 administrative offense cases were examined under the relevant articles of the Code of Administrative Offenses of the Republic of Azerbaijan, falling under the Agency’s competence. Of these, administrative penalties were imposed in 160 cases, proceedings were terminated in 2 cases.
Additionally, 265 control measures were conducted to assess the technical operation of electrical installations, adherence to safety rules and electricity usage. Moreover, 201 control measures were implemented to ensure adherence to “Gas Usage Rules,” efficient utilization of gas, reliable operation of gas facilities, and compliance with other regulatory acts.
During the reporting period, the Agency evaluated the professional knowledge of 161 electrotechnicians and personnel responsible for electrical facilities at 67 enterprises. The assessment focused on technical operation rules and safety, with methodological assistance provided to the relevant individuals.
