In July 2025, the Azerbaijan Energy Regulatory Agency (AERA) received a total of 1,224 appeals, both directly and through the Ministry of Energy, concerning consumer rights protection, the electricity and natural gas supply, and other matters. Of these appeals, 1,116 were related to electricity supply, including 167 of informational nature. There were 79 appeals regarding natural gas supply, with 19 of them being informational. The Agency received a total of 10 appeals regarding heat supply, including 6 of informational nature. Meanwhile, 19 appeals concerned other issues, with 1 of them being informational.

Out of the appeals received, 477 were investigated and responded by the Agency (15 appeals were forwarded to the relevant institution for further consideration and action), and 8 appeals were executed jointly with the Ministry of Energy. Currently, 546 appeals are under consideration. Eighty-two of the 193 informational appeals were expressions of gratitude for resolved issues.

Commissioning certificates were issued for electrical units installed in 19 new and reconstructed facilities, as well as those with increased capacity and updated power supply schemes, which had been granted permission for use. Operational clearance was granted for industrial gas facilities constructed under 44 approved projects. At the same time, inspection of the technical condition of 16 electricity billing meters took place with participation of representatives from Azerenergy OJSC and Azerishig OJSC.

A total of 79 administrative offense cases were examined under the relevant articles of the Code of Administrative Offenses of the Republic of Azerbaijan, falling under the Agency’s competence, and decisions were taken to impose administrative disciplinary actions.

Additionally, 89 control measures were conducted to inspect the technical operation of electrical installations, compliance with safety regulations and utilization of electricity.

Sixty-four control measures were implemented to ensure adherence to “Gas Usage Rules,” efficient utilization of gas, reliable operation of gas facilities, and compliance with other regulatory acts.

During the reporting period, the Agency evaluated the professional knowledge of 70 electrotechnicians and personnel responsible for electrical facilities at 30 enterprises. The assessment focused on technical operation rules and safety, with methodological assistance provided to the relevant individuals.