In October 2025, the Azerbaijan Energy Regulatory Agency (AERA) received a total of 962 appeals, both directly and through the Ministry of Energy, concerning consumer rights protection, the supply of electricity, heat and natural gas, and other matters. Of these appeals, 829 were related to electricity supply, including 173 of informational nature. There were 121 appeals regarding natural gas supply, with 15 of them being informational. The Agency received a total of 2 appeals regarding heat supply. Meanwhile, 10 appeals concerned other issues.
Out of the appeals received, 387 were investigated and responded by the Agency (11 appeals were forwarded to the relevant institution for further consideration and action), and 5 appeals were executed jointly with the Ministry of Energy. Currently, 382 appeals are under consideration. Sixty-one of the 188 informational appeals were expressions of gratitude for resolved issues.
Commissioning certificates were issued for electrical units installed in 21 new and reconstructed facilities, as well as those with increased capacity and updated power supply schemes, which had been granted permission for use. Operational clearance was granted for industrial gas facilities constructed under 55 approved projects. At the same time, inspection of the technical condition of 22 electricity billing meters took place with participation of representatives from Azerenergy OJSC and Azerishig OJSC.
A total of 40 administrative offense cases were examined under the relevant articles of the Code of Administrative Offenses of the Republic of Azerbaijan, falling under the Agency’s competence, and decisions were taken to impose administrative disciplinary actions.
Additionally, 90 control measures were conducted to inspect the technical operation of electrical installations, compliance with safety regulations, and utilization of electricity.
Sixty-nine control measures were implemented to ensure adherence to “Gas Usage Rules,” efficient utilization of gas, reliable operation of gas facilities, and compliance with other regulatory acts.
During the reporting period, the Agency evaluated the professional knowledge of 64 electrotechnical staff members and individuals responsible for electrical facilities at 28 enterprises. The assessment focused on technical operation and safety rules, and methodological assistance was provided to the relevant individuals.
