In the third quarter of 2024, the Azerbaijan Energy Regulatory Agency (AERA) received a total of 2,388 appeals, both directly and through the Ministry of Energy, concerning consumer rights protection, the supply of electricity, heat and natural gas, and other matters. Of these appeals, 2,169 were related to electricity supply, including 267 of informational nature. There were 168 appeals regarding natural gas supply, with 9 of them being informational. The Agency received a total of 6 appeals regarding heat supply, out of which 1 was informational. Meanwhile, 45 appeals concerned other issues, with 4 of them being informational.
Out of the appeals received, 1,722 were investigated and responded by the Agency, 17 appeals were forwarded to relevant institutions for further consideration and action, and 12 appeals were executed jointly with the Ministry of Energy.
Currently, 373 appeals are under consideration. 140 of the 281 informational appeals were expressions of gratitude for resolved issues.
During the reporting period, commissioning certificates were issued for electrical units installed in 21 new and reconstructed facilities, as well as in the facilities with increased capacity and updated power supply schemes, which had been granted permission for use. Operational clearance was granted for industrial gas facilities constructed under 87 approved projects.
At the same time, inspection of the technical condition of 61 electricity billing meters took place with participation of representatives from Azerenerji OJSC and Azerishiq OJSC.
Meanwhile, 83 administrative offense cases were considered in line with the relevant articles of the Code of Administrative Offenses of the Republic of Azerbaijan, falling under the Agency’s competence. Administrative disciplinary actions were taken in 81 cases, whereas in two cases it was decided to terminate the proceedings.
Additionally, 280 control measures were conducted to assess the technical operation of electrical installations, adherence to safety rules and electricity usage.
Moreover, 245 control measures were implemented to ensure adherence to “Gas Usage Rules,” efficient utilization of gas, reliable operation of gas facilities, and compliance with other regulatory acts.
During the reporting period, the professional knowledge of 207 electrotechnician staff and personnel responsible for electrical facilities in 75 enterprises was assessed regarding technical operation rules and safety, and methodological assistance was extended to relevant individuals in this regard.
