In the fourth quarter of 2024, the Azerbaijan Energy Regulatory Agency (AERA) received a total of 1,953 appeals, both directly and through the Ministry of Energy, concerning consumer rights protection, the supply of electricity, heat and natural gas, and other matters. Of these appeals, 1,548 were related to electricity supply, including 207 of informational nature. There were 266 appeals regarding natural gas supply, with 21 of them being informational. The Agency received a total of 65 appeals regarding heat supply, out of which 3 were informational. Meanwhile, 74 appeals concerned other issues, with 3 of them being informational.

Out of the appeals received, 1,435 were investigated and responded by the Agency, 32 appeals were forwarded to the relevant institution for further consideration and action, and 6 appeals were executed jointly with the Ministry of Energy.

Currently, 278 appeals are under consideration. 137 of the 234 informational appeals were expressions of gratitude for resolved issues.

During the reporting period, commissioning certificates were issued for electrical units installed in 49 new and reconstructed facilities, as well as in the facilities with increased capacity and updated power supply schemes, which had been granted permission for use. Operational clearance was granted for industrial gas facilities constructed under 135 approved projects.

At the same time, inspection of the technical condition of 48 electricity billing meters took place with participation of representatives from Azerenerji OJSC and Azerishiq OJSC.

A total of 142 administrative offense cases were examined under the relevant articles of the Code of Administrative Offenses of the Republic of Azerbaijan, falling under the Agency’s competence, and decisions were taken to impose administrative disciplinary actions, while 1 case was sent to court.

Additionally, 254 control measures were conducted to assess the technical operation of electrical installations, adherence to safety rules and electricity usage.

Fifty-three control measures were carried out to investigate the technical operation of heating installations, compliance with safety regulations and the use of thermal energy.

Moreover, 217 control measures were implemented to ensure adherence to “Gas Usage Rules,” efficient utilization of gas, reliable operation of gas facilities, and compliance with other regulatory acts.

During the reporting period, the professional knowledge of 199 electrotechnician staff and personnel responsible for electrical facilities in 79 enterprises was assessed regarding technical operation rules and safety, and methodological assistance was extended to relevant individuals in this regard.