In December 2024, the Azerbaijan Energy Regulatory Agency (AERA) received a total of 695 appeals, both directly and through the Ministry of Energy, concerning consumer rights protection, the supply of electricity, heat and natural gas, and other matters. Of these appeals, 504 were related to electricity supply, including 60 of informational nature. There were 125 appeals regarding natural gas supply, with 13 of them being informational. The Agency received 24 appeals regarding heat supply. Meanwhile, 42 appeals concerned other issues.

Out of the appeals received, 370 were investigated and responded by the Agency, 9 appeals were forwarded to the relevant institution for further consideration and action, and 3 appeals were executed jointly with the Ministry of Energy. Currently, 249 appeals are under consideration. Thirty-eight of the 73 informational appeals were expressions of gratitude for resolved issues.

During the reporting period, commissioning certificates were issued for electrical units installed in 26 new and reconstructed facilities, including those with increased capacity and updated power supply schemes, which had been granted permission for use. Operational clearance was granted for industrial gas facilities constructed under 66 approved projects. At the same time, inspection of the technical condition of 23 electricity billing meters took place with participation of representatives from Azerenerji OJSC and Azerishiq OJSC.

A total of 69 administrative offense cases were examined under the relevant articles of the Code of Administrative Offenses of the Republic of Azerbaijan, falling under the Agency’s competence, and decisions were taken to impose administrative disciplinary actions, while 1 case was sent to court.

Additionally, 95 control measures were conducted to inspect the technical operation of electrical installations, compliance with safety regulations and utilization of electricity.

Fifty control measures were carried out to investigate the technical operation of heating installations, compliance with safety regulations and the use of thermal energy.

Forty-seven control measures were implemented to ensure adherence to “Gas Usage Rules,” efficient utilization of gas, reliable operation of gas facilities, and compliance with other regulatory acts.

During the reporting period, the Agency evaluated the professional knowledge of 62 electrotechnicians and personnel responsible for electrical facilities at 27 enterprises. The assessment focused on technical operation rules and safety, with methodological assistance provided to the relevant individuals.