In May 2024, the Azerbaijan Energy Regulatory Agency (AERA) received a total of 577 appeals, both directly and through the Ministry of Energy, concerning consumer rights protection, electric and thermal energy supply, natural gas, and other related matters. Of these appeals, 521 were related to electricity supply, including 79 of informational nature. There were 44 appeals regarding natural gas supply, with 7 of them being informational. The Agency received a total of 4 appeals regarding heat supply, including 1 of informational nature. Meanwhile, 8 appeals concerned other issues.
Out of the appeals received, 233 were investigated and responded by the Agency, 3 appeals were forwarded to relevant institutions for further consideration and action, and 3 appeals were executed jointly with the Ministry of Energy. Currently, 252 appeals are under consideration. Thirty-eight of the 89 informational appeals were expressions of gratitude for resolved issues.
During the reporting period, commissioning certificates were issued for electrical units installed in 8 new and reconstructed facilities, as well as in the facilities with increased capacity and updated power supply schemes, which had been granted permission for use. Operational clearance was granted for industrial gas facilities constructed under 20 approved projects. At the same time, inspection of the technical condition of 16 electricity billing meters took place with participation of representatives from Azerenerji OJSC and Azerishiq OJSC.
Eighty-eight administrative offense cases were considered in line with the relevant articles of the Code of Administrative Offenses of the Republic of Azerbaijan, falling under the Agency’s competence, and relevant decisions were issued.
Additionally, 102 control measures were conducted to assess the technical operation of electrical installations, adherence to safety rules, and electricity usage. Eighty-four control measures were implemented to ensure compliance with efficient gas utilization, “Gas Usage Rules”, and the reliable operation of gas facilities, as well as other regulatory acts.
Furthermore, 334 requests for connecting entrepreneurial facilities to the electrical grid, sent to Technical Councils in 15 “ASAN Service” centers, 3 “ASAN Kommunal” centers and 3 SME (small and medium enterprise) houses, were received and processed accordingly.
During the reporting period, the professional knowledge of 59 electrotechnician staff and personnel responsible for electrical facilities in 20 enterprises was assessed regarding technical operation rules and safety, and methodological assistance was extended to relevant individuals in this regard.
